Shipping & Delivery Policy

Last updated: 1 October 2026

1. Wedding Dresses – Collection Only

Wedding dresses purchased from Dress Me Up are collection only and are not available for delivery.

Your dress will be collected from:

Dress Me Up
21 High Street, Navenby, Lincoln, LN5 0EN

We will contact you when your dress is ready for collection. Customers are responsible for allowing sufficient time for collection, fittings and any alterations required before their wedding or event.

2. Lingerie – Third-Party Fulfilment

Lingerie orders are dispatched directly by our third-party fulfilment partner and may arrive separately from other items purchased from Dress Me Up.

Delivery times and charges will be shown at checkout or on the relevant product page. Tracking will be provided where available.

Although lingerie is dispatched by our fulfilment partner, your purchase remains subject to your statutory consumer rights.

3. Other Products

All other products are dispatched directly from our store in Navenby, Lincolnshire.

Available delivery options, charges and estimated delivery times will be shown at checkout.

Please note that dispatch time and delivery time are separate.

4. Mixed Orders

Where an order contains different types of products, items may be fulfilled separately.

For example, a wedding dress may be collected from our store, lingerie may be dispatched by our fulfilment partner, and other products may be sent directly from our store.

This means items may arrive separately or be subject to different collection arrangements.

5. Delivery Addresses

Please check your delivery address carefully before placing your order.

We cannot accept responsibility for delays or additional costs caused by an incorrect or incomplete address supplied by the customer, subject to your statutory rights.

Please contact us as soon as possible if you need to amend your delivery details.

6. Delivery Delays

Delivery times are estimates unless a specific guaranteed delivery date has been agreed in writing.

Delays can occasionally occur due to courier disruption, adverse weather, customs, industrial action or other circumstances outside our reasonable control.

If your order is delayed, please contact us at hello@dressmeup.uk and we will investigate with the relevant courier or fulfilment partner.

Where no delivery period has been agreed, UK consumer law generally requires goods to be delivered without undue delay and within 30 days.

7. Missing or Damaged Parcels

If your parcel does not arrive within the expected timeframe, or arrives damaged, please contact us promptly at hello@dressmeup.uk.

Please provide photographs of any visible damage where possible and retain the packaging until the issue has been investigated.

We will liaise with the relevant courier or fulfilment partner where necessary.

8. Wedding & Event Dates

If you require an item for a specific wedding or event date, please allow sufficient time for delivery, collection, inspection and any alterations required.

Estimated delivery or collection dates are not guaranteed unless expressly confirmed by us in writing.

We cannot accept responsibility for third-party costs arising from delivery delays, except where such liability cannot legally be excluded or limited.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

Your rights relating to delivery, cancellation, refunds, faulty goods and goods that are not as described continue to apply where applicable.

For questions regarding delivery or collection, please contact:

Dress Me Up
21 High Street, Navenby, Lincoln, LN5 0EN
Email: hello@dressmeup.uk
Telephone: +44 (0)7733 328603